Dension Organizational Culture Survey Case Study 4 - Medical Insurance Provider - The View From the Top

Medical Insurance Provider - The View From the Top

• The Medical Insurance Provider Senior Management profile reflects the opinion of the top 30 people in the company
• The Medical Insurance Provider Managers and Supervisors profile reflects the opinion of over 100 people in middle management
• The company is a firmly established, major player in the industry, managed very conservatively and traditionally
• Only recently has it looked outside to expand its business scope and management talent pool

Background

• Top management has been very traditional historically, without a great deal of involvement of lower level managers
• Information still flows on as "as needed" basis much of the time
• Decision making is concentrated at the top
  
• Top management is knowledgeable about the medical business (a number of them are MDs), but less so about organizational cultural issues
• This survey was conducted as a result of an acquisition the company made of an organization with a dramatically different culture
• Information like this will be an unexpected benefit of the survey and should add to the total value of the process